We can be contacted at the email address below: admin@autopartsliquidations.biz SHIPPING ADDRESS must match billing address or your order will not be shipped!!! We can only ship to the same address as your credit card bill. There are no exceptions. If a different address is given the order will go through and we will be contacting you for the correct information BEFORE your merchandise is shipped to the billing address of your credit card. There are no exceptions to this policy as the banks make no guarantee of payment to us unless we ship to same address as the credit card bill. SHIPPING PROCESSING TIMES vary from 1 to 3 working days depending on the merchandise ordered, quantities ordered, time of day ordered, etc. Paying for overnight shipping does not mean that you will have the package in your hands within 24 hours. It means you will receive the package within 24 hours from when it is shipped. This same information applies to second day air, etc. If you need to know the processing time for your specific order then please call us directly before placing your order. RETURN POLICY - new merchandise will be accepted however there is a 20 percent restocking charge that applies to all returns. Customer is responsible for all shipping charges. There is no returns allowed on special ordered merchandise, electrical items, or parts that have been used or installed. No stocking charge is applied if merchandise is exchanged or store credit is given. DESCRIPTION OF PARTS - Here on our website we refer to many parts by their OEM numbers. This does not mean that you are getting a factory supplied part though many times this is the case. If you require only an OEM part from an OEM supplier please contact us by phone and we will help fill your order as best possible. RIGHT TO CANCELLATION - We reserve the right to cancel any order at any time for any reason. Due to the nature of the automotive aftermarket business and the huge inventories involved, it is impossible for us to always have the part you ordered available as expected in our warehouse. If the part you ordered is not available, we will naturally try to find you an equivalent part at a comparable price and will inform you immediately if this is not possible. Naturally we do not want to cancel any orders and we will work exceptionally hard to avoid this occasional inevitability. INTERNATIONAL ORDERS - All international orders must be paid in advance as I have no way to verify credit card information and addresses on international bankcards. I will accept any form of payment such as traveler's checks, money orders, personal checks, bank drafts, etc. Payment should be made payable to A 24/7 Auto Parts Store. Payment should be mailed to 43613 Highway 74 East Suite J, Hemet, CA 92544. However no parts will be shipped until all funds have been verified and deposited. Also the customer is responsible to pay any import taxes or surcharges that their country may collect. Please investigate these potential expenses BEFORE placing your order. Shipping is non-refundable if package is returned or refused upon arrival for any reason.